exchange policy

25K FOLLOWERS SALE – TERMS & CONDITIONS valid 23 June 2026 6 pm - 24 June 2026 7 pm 

Thank you for helping us reach 25,000 followers! To celebrate, enjoy Flat 25% Off on all products, including new arrivals, for 25 hours only.

Offer Details

• Flat 25% off on all products, including new arrivals.
• Use code SHOPUPTO25 at checkout.
• Offer valid for 25 hours only during the sale period.
• Offer valid on orders placed during the sale period only.
• Cannot be combined with any other offer, discount code, or promotion.

Returns & Exchanges

• No size exchanges will be accepted on orders placed during this sale.
• Returns are eligible for store credit only, as per our return policy.
• Store credit will be issued after the returned item passes quality inspection.

General

• All orders are subject to product availability.
• Shipping charges apply as per our shipping policy.
• Shop & Yours reserves the right to modify, extend, or discontinue the promotion without prior notice.
• By placing an order during the sale period, customers agree to these terms and conditions.

Exchange Policy

We have a no refund policy, only exchanges and returns for store credit are allowed.

At Shop and Yours, we want to ensure your satisfaction with your purchase. We offer an exchange policy to address any issues with your order. Please carefully read and understand our exchange policy before making a purchase:

1. Eligibility for Exchange

• Items can be exchanged within 10 days of delivery.
• Items marked as "sale" are not eligible for exchange.
• For hygiene reasons, we do not accept exchanges for jewelry.

2. Condition of Items

• To be eligible for an exchange, items must be received in their original condition.
• Items must be unworn, unwashed, and with all original tags still attached.

3. How to Request an Exchange

To initiate an exchange, please follow these steps:

• Contact our Customer Support team at support@shopandyours.com within 10 days of receiving your order.
• Provide your order number and details of the item you wish to exchange.
• Our Customer Support team will provide you with instructions on how to proceed with the exchange.

4. Exchange Process

Once your exchange request is approved, we will provide you with instructions on how to return the item.

• Exchanges are available for the same item in a different size or for another product of equal value.

• For returns, customers will receive store credit, which can be used on future purchases.

Damage: While we take great care to perform rigorous quality checks before dispatching your orders, we understand that occasional issues may arise. If you receive an item that is defective, damaged, or incorrect, we kindly request that you inspect your order upon delivery. In the event of any such issues, please contact us immediately. Your prompt communication will allow us to promptly evaluate the situation and take the necessary steps to rectify it. To assist us in this process, we kindly ask that you provide photographs of the damaged or defective item when reaching out to us.

5. Contact Information

If you have any questions or concerns regarding our Exchange Policy or need assistance with an exchange request, please contact our Customer Support team at support@shopandyours.com.

Customer Support Hours

Monday to Friday: 10:00 AM – 6:00 PM

Saturday & Sunday: Closed

Please note that all email queries are responded to within 24–48 business hours. Since our team is small, we request your patience and understanding. We will get back to you as soon as possible.